Privacy Policy

1. Introduction

Ping Guest ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our guest WiFi email collection service and website (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service:

Account Information: When you create an account, we collect your email address and name.
Payment Information: When you purchase our products or subscribe to our service, payment processing is handled by Stripe. We do not store your full credit card details.
Property Information: Information about your rental properties that you choose to provide.

2.2 Guest Information (Processed on Your Behalf)

When guests connect to WiFi through your Ping Guest beacon device, we collect on your behalf:

Email addresses provided by guests
Timestamp of when they connected
Device identifiers (anonymized)

Important: As a property owner using Ping Guest, you are the Data Controller for your guests' information. We act as a Data Processor on your behalf. You are responsible for ensuring appropriate consent and legal basis for collecting guest emails.

2.3 Automatically Collected Information

When you access our Service, we may automatically collect:

Browser type and version
Operating system
IP address
Pages visited and time spent
Referring website

3. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our Service
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Monitor and analyze usage trends
Detect, investigate, and prevent fraudulent transactions and abuse
Comply with legal obligations

4. How We Share Your Information

We may share your information with:

Service Providers: Third parties that help us operate our Service, including:
- Stripe (payment processing)
- Mailgun (email delivery)
- Cloud hosting providers
Legal Requirements: When required by law or to protect our rights
Business Transfers: In connection with any merger, sale, or acquisition

We do not sell your personal information to third parties.

5. Data Retention

We retain your account information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.

Guest email data collected through your beacon devices is retained according to your account settings and can be exported or deleted upon request.

6. Your Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your data
Portability: Request your data in a machine-readable format
Objection: Object to certain processing of your data
Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@pingguest.com or use the data management features in your account settings.

7. Cookies and Tracking

We use cookies and similar technologies to:

Keep you logged in to your account (essential cookies)
Remember your preferences
Understand how you use our Service (analytics cookies)

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption in transit and at rest, regular security assessments, and access controls.

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to protect your information.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@pingguest.com
Website: https://pingguest.com

13. For EU/EEA Residents (GDPR)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

Legal Basis: We process your data based on: contract performance, legitimate interests, consent, or legal obligations.
Data Protection Authority: You have the right to lodge a complaint with your local data protection authority.
Data Protection Officer: For GDPR-related inquiries, contact privacy@pingguest.com.

14. For California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed and to whom
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising CCPA rights

We do not sell personal information. To exercise your rights, contact us at privacy@pingguest.com.